(Commercial in Confidence)

Overview of Travel Industry Mentor Experience – TIME

The purpose and vision of TIME is:
“To provide knowledge, guidance and advice to aspiring individuals within the Travel, Tourism, Hospitality Cruise and Aviation industry allowing them to advance and grow their career.”

Targeting aspiring individuals who have one year or more experience in the travel, tourism, hospitality cruise and aviation industry, the aim of TIME is to offer development guidance, business skills and support sessions within a formal mentoring and peer collaboration environment.

Research tells us that the best employees are attracted to and stay within an industry, company or organisation that offers them career development.

By inviting the best and brightest to envision the work or job they would love to be doing and providing guidance, knowledge and expertise from an experienced mentor, TIME is instrumental in helping them achieve that advancement.

The TIME program has become embedded in the development plans of many of Australia’s largest travel companies and has successfully graduated over 375 mentees since 2009.

Who will benefit from being mentored?
TIME is open to all employees within the travel, tourism, hospitality, cruise and aviation industry and is recommended for people who:

  • Are interested in further developing their management and leadership potential.
  • Have recently been promoted and need to develop confidence and networking opportunities.
  • Have moved into a new area of management.
  • Need more strategic career planning.
  • Would like to start or have started their own business or company.

Mentee Commitment
Mentees are expected to have most of the following characteristics:

  • Respect for learning
  • Prepared to accept responsibility for their own growth and development
  • Willingness to participate and be challenged
  • Prepared to bring issues and challenges for discussion
  • Able to approach the relationship with respect and openness
  • Are available and committed to attending the mentoring meetings, workshops and networking gatherings

The Program

The TIME program offers a one-to-one relationship based on encouragement, openness, mutual trust, respect and a willingness to learn and share.

One of the keys to successful mentoring is matching the mentee with a mentor who has the relevant skills and experience to meet the needs and objectives of the mentee.

To assist in this process, we ask that prospective mentees complete an Expression of Interest (EOI) form for review and approval by the TIME Board

Mentees are then matched with a suitable mentor, based on the criteria contained in these EOI Forms, (completed by both mentee and mentor), the mentee’s program objectives and the mentor’s skill set and experience.

Both mentee and mentor will be contacted to ensure they feel comfortable with their match. The Program Manager will be available throughout the program to assist both mentors and mentees.

Program Length and Inclusions:

  • A 6-month program.
  • 12 sessions/meetings of approximately 2 hours’ duration; (This is a compulsory requirement of the Program)
  • Time and place of meeting to be mutually agreed by mentee and mentor.
    • Meetings can be held face to face, online, by telephone or email or hybrid version of all
  • Networking evenings with guest speakers.

Induction Workshop and First Meeting (Approximately 2 hours)

The first meeting is an important meeting where mentors and mentees get to know the background of each other and discuss how best to work together.

A NICE analysis document, (Needs, Interests, Concerns, Expectations) asking the mentee to outline their strengths and weaknesses in various business and management skills, is given to the mentee to complete and return to the mentor prior to the first meeting. This will provide some or all of the framework to establish program objectives for the mentee.

Final Meeting and Graduation:

The final meeting, held before the Graduation ceremony, will review the objectives and achievements of the previous sessions.

The Graduation Evening provides congratulation and recognition for both mentees and mentors at the conclusion of their program through:

  • 2–3-minute speech by each mentee.
  • Presentation of program completion certificates.

Mentees’ Benefits:

  • Increased skills and knowledge.
  • Deeper understanding of culture, vision and values.
  • A powerful learning tool to acquire leadership competencies and professional experience.
  • Development of professional skills and self-confidence.
  • Encourages different perspectives and attitudes to one’s work.
  • A ‘sounding board’ and an opportunity to challenge thinking.
  • Empowerment

The Role of the Mentee is to:

  • Take responsibility for identifying and achieving your own development goals.
  • Ask questions. You can never ask too many and if your mentor does not know the answers, he or she will know where to find them!
  • Be open-minded. Take advantage of the opportunity to be exposed to new things, even if they are not your “thing”. Remember to share your interests with your mentor; your mentor wants to learn about you too.
  • Develop goals with your mentor that you would like help in achieving during the program
  • Receive graciously both positive and constructive feedback and implement as appropriate.
  • Seek clarification on any points not understood.
  • Use your mentor as both a resource for knowledge and sounding board for ideas and issues.

What can a Mentee Expect from a Mentor?

The role of the mentor is to provide guidance and to be a sounding board for you. Mentees are required to provide goals and objectives based upon topics they have identified as important to them and their business. The mentee creates a Mentoring Statement that outlines their goals and includes proposed strategies and timeframes for achieving these objectives.

The Role of the Mentor:

  • Understand the skills that the mentee is required to learn during the program and offer support in learning these skills.
  • Provide advice and perspective to the mentee and provide feedback on ideas and plans, often before they are considered for further development.
  • Share wisdom and advice from the mentors’ experience, while allowing the mentee to have their own experience.
  • Encourage and support mentees to complete the program and its activities.
  • Hold the mentee accountable for achieving the goals that they set for the program
  • Create opportunities that may not otherwise be available to the mentee e.g., increased visibility and access to networks.
  • Encourage collaboration between mentees.
  • Attend required meetings and meet commitments made to mentees.
  • Offer suggestions to improve mentee’s skills, talents, abilities, initiative, and commitment in preparation for future endeavours.
  • Offer challenging ideas that will inspire the mentee.
  • Help build self-confidence through praise, encouragement, and constructive feedback.
  • Suggest an ‘alternate’ mentor(s) for areas where the mentor is unable to add value or expertise.

The Role of the Mentor does not include:

  • Involvement in the running of the mentee’s business or job role.
  • Providing legal and tax advice
  • Therapy or counselling on personal issues

Frequently Asked Questions:

Am I eligible to participate in the TIME Program?

The criteria for mentees to participate in the program are:

  • Must be over the age of 18.
  • Work full time in the Travel, Tourism, Hospitality, Cruise and Aviation Industry.
  • Reside in Australia.
  • Be able to meet the requirements of the program including mentoring sessions.
  • Have been in the industry more than one year.

What about confidentiality?
Confidentiality is essential to enable the mentee to be open and ensure the kind of genuine relationship necessary for success. Both mentee and mentor sign Confidentiality Agreements prior to program commencement. Confidentiality ground rules are that nothing can be discussed outside the relationship without the other party’s agreement (aside from legal obligations). A code of practice for Mentoring will also be made available.

Will I be matched with a mentor in my city?
Whilst the committee will endeavour to match a mentee with a mentor in the same town or city it is not always possible due to the requirements of the mentee and the specific expertise of the relevant mentor. This will be discussed with each party prior to finalising the match.

What happens after the mentoring pairs are matched?
There will be a formal induction (per listed “Intake Dates”). This is preceded by an initial workshop and meeting with your mentor. It is expected that the mentor and mentee meet at least fortnightly for 2 hours to allow time to address issues in real depth. The formal conclusion of the relationship will be after 6 months. Informal extension of the relationship is up to both the mentee and mentor.

What if a mentoring relationship doesn’t work out?
To date, TIME has an exceptional track record in matching mentees and mentors, however, we do understand that not all relationships will necessarily be successful. If a mentor or mentee wishes to end the relationship prior to the formal conclusion of the program, the Program Manager will seek feedback to assist in reassignment where relevant.

What’s the difference between mentoring & coaching?
While coaching and mentoring share a range of techniques, mentoring provides career guidance and longer-term support, as opposed to the relatively short-term and performance-related purpose of coaching. They are synergistic and complementary.

What’s the role of a mentor versus a manager?
Mentoring is not intended to replace the role of the manager. Whilst the manager is responsible for setting work goals and ensuring they are achieved; the mentor focuses on overall career development support.

How much does it cost to participate?
The full fee for participating in the program for mentees is $2,000.00 plus GST. You should seek advice from your accountant as to whether this fee can be claimed as a tax deduction.

This fee is payable one month in advance of program commencement.

For mentees paying for the program personally, a monthly payment plan is available. (This is subject to the completion of a Payment Plan Agreement by the mentee and approval by the TIME Board).
Monthly Payment of the mentee fees can be made available against a Credit Card.
Monthly Payment Amount ($333.50 plus GST applicable and Credit Card Charges)

Graduation Ceremonies and Networking Evenings 2024

New mentees will be inducted into the program during the year and will graduate at one of the Graduation Ceremonies held during the year.

The number of Intakes held during the year will not be less than four, however will be determined by the demand of mentees.

Program Number Intake Dates Graduation dates
Program 52 21 June 2023 13 February 2024
Program 53 30 August 2023 23 April 2024
Program 54 01 November 2023 19 June 2024
Program 55 13 February 2024 21 August 2024
Program 56 23 April 2024 23 October 2024
Program 57 19 June 2024 February 2025
Program 58 21 August 2024 April 2025
Program 59 23 October 2024 June 2025
—————————— —————————— ——————————
—————————— —————————— —————————–
Networking and Graduation Events 2024
13 February 2024
23 April 2024
19 June 2024
21 August 2024
23 October 2024

TIME Conditions and Requirements

Networking Evenings

Except in the case of mitigating circumstances, that that are unavoidable. Mentees are expected to attend all Networking evenings.

Induction Workshop
All prospective Mentees must attend their Induction workshop prior to commencing on the Program

Airfares and Accommodation for Interstate Mentees
TIME will not cover the cost of travel for interstate mentees. Should travel be desired the cost of airfares and accommodation for interstate mentees will be borne by the mentee.


Some out of pocket expenses will be incurred during the length of the program and these are to be borne by the mentor.

This section once completed will be sent to the TIME Email:

Please send separately a photo of yourself to the TIME email address as above

    Please nominate the industry segment and role that best matches your business and current position

    If you own a business, please nominate your business structure:


    Previous Business Experience: Other than the business you currently own – and are looking to grow – please detail your professional and entrepreneurial experience below.

  • Mentoring Sessions We will always endeavour to match you with the best mentor available to suit your requirements as per your EOI however, some mentors may not be able to mentor in person (face to Face) To assist with the matching process, please indicate below your preference for your mentoring sessions
    Full payment is to be received at least one month prior to program commencement

    Monthly Payment Plan for Mentees Paying Personally:
    For mentees paying for the program personally, A monthly payment plan is available.  (This is subject to the completion of a Payment Plan Agreement by the mentee and approval by the TIME Board)
    Monthly Payment of the mentee fees can be made available against a Credit Card.
    Monthly Payment Amount ($333.34) + GST plus applicable Credit Card Charges)

    First payment to be received at least one month prior to commencement on the Program

    EFT Payments:
    Account Name: Travel Industry Mentor Experience Limited
    Bank:                           Westpac
    BSB:                            032 099
    Account #:                   493402 

    Cards Accepted 
    • Visa 
    • Mastercard 
    • AMEX 

    Merchant Fee Applicable:
    Visa - Merchant Fee charge + 2%
    MasterCard - Merchant Fee charge + 2%
    Amex -Merchant Fee charge + 1.5%
  • Please note: The Merchant Fee will be passed on to you on all credit cards.

    I understand that if I am accepted into the program, my credit card will be charged the fee as per above. If I am not accepted, my card will not be charged. A Tax Invoice will be issued
  • Resignation and Cancellation Policy Relating to a Mentee on the Program from 01 January 2024 – see attached
    • If a mentee resigns from their employment within the travel or tourism industry, the mentee will no longer eligible to stay in the TIME Program
    • If a mentee changes employer part way through the program but is re-employed within the travel industry (deemed appropriate by the TIME Board) and has personally paid the appropriate fee they may continue in the program
    • If a mentee resigns from their employer and their employer has paid the fee the mentee must leave the TIME program immediately (The TIME Board will determine whether a replacement is allowed based on the amount of time the mentee has been in the program)
    • If the mentee is a representative of a Sponsor in the program, the TIME Board at its discretion may allow a replacement.
    • Repetitive absenteeism from the program or TIME’s engagement activities may result in termination from the program without refund.
    • Deferral from the Program is not permitted (however, may be considered by the Board and Committee at its discretion under certain circumstances).
                  Cancellation Fee Policy
    • A cancellation fee prior to commencement of the Program of $350.00 will be applicable for any mentees who, after being matched with a mentor documentation relevant to their program is completed, cancels for any reason prior to their commencement.
    • If a mentee resigns from the program within 30 days of commencement of their program, irrespective of who has paid for the mentee to participate in the program a cancellation fee of $800 + GST will apply.
    • If the employer and /or the mentee has paid the Fee of 2,000.00+ GST and the mentee has completed three (3) months or more on the ProgramNO refund will be made.
    • Cancellation due to mentee not meeting program requirements.
    (Applicable to mentees who are sponsored or paid for by their company). In the event of a mentee not being able to meet the commitments of the program within the first 6 weeks, either the mentor or the mentee must alert the Program Manager to this fact and the Board of Time will then decide what action will be taken:
    • To defer the mentee to the next program
    • Advise the mentee’s company of the situation – if payment has been made by them
    • Replace the mentee with another mentee from the same company on the following program. 
    Transferring of Mentees to another Program: Mentees requesting a transfer to another program due to medical reasons if the following conditions are met:
    • Approval by the Board is granted.
      • No More than 4 mentor/mentee meetings have occurred.
      • No Penalty of an additional fee will be levied.
      • Requests for transferring to another program after 4 or more mentor / mentee meetings have occurred will incur a Penalty Fee of $675 to transfer
    I have read and understand the Program, Payment and Cancellation conditions:
  • DD slash MM slash YYYY

Privacy Statement

Any personal information provided to TIME is protected by the Commonwealth Privacy Act 1988.   The information is essential to determine your eligibility for the TIME Program. TIME may disclose some of your personal information to a third party contractor who will monitor and deliver parts of the TIME program. The information may be used to send you communications about TIME-related activities such as newsletters, flyers and invitations.